Called them when my tumble dryer stopped heating. The customer service team was helpful and booked me in for the following day. The engineer diagnosed a faulty heating element and had the replacement part in his van. The repair took about 45 minutes. I appreciated that he tested it thoroughly before leaving and cleaned up after himself. The only minor issue was that the appointment window was quite wide (9am-1pm), so I had to take half a day off work. Still, I'm happy with the outcome and the dryer works like new. Would recommend for anyone needing appliance repairs.